• The 70% Multiplier

    My Client Relations Manager and I had a meeting with a client the other day. The client expressed to us that although I understood his desires, those in my company completely misunderstood them. After the meeting, I asked my colleague to evaluate the meeting’s success. He was pleased that we had completed most of our objectives and rated the encounter as 7/10. He seemed satisfied—I was not.

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  • 1984

    English is a dynamic and organic language. Six years ago if you questioned any thirteen year old about the definition of the word 'tweet' you would be reliably informed that this was the sound that a bird made (this information having first been obtained from a nursery book at age 5). Today, however, well, just "google" it.   Read More

  • Accomplish Your Goals With Laughable Achievements

    Accomplishing goals with tangible, clear deadlines. New Year is knocking on the door, and with it the motivation of a fresh 2013 start. People in Gokwe, Zimbabwe and Geneva, Switzerland and everywhere else in the world will be making goals and looking to make big changes in their lives. You will probably also be joining the "big goals in 2013 club." I make yearly goals that scare me.   Read More

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