Fulfillment Factor

Fulfillment Factor

The Strong Sense of Fulfillment.

You feel like you're wearing sunglasses. You just got new shoes. You walk like a hero. You look at the horizon like its already been conquered. It's a strong sense of fulfillment, but for what? Maybe for a job well done?

What do you get fulfillment from?

  • Starting a business?
  • Designing a logo?
  • Eating a magnum bar?
  • Posting a picture?

What is a job well done?

Harare International Airport. Complete with broken sidewalks, no air conditioning, and escalator not working. The airport gets a brand new LED screen for their baggage claim. This thing is huge.

I walked through customs and saw the new feature to the airport with a slight bit of excitement. After all, it’s been a very long time since anything new has happened in the terminals. This screen displayed the latest news and the upcoming weather.

However, my excitement turned to bewilderment as the screen forecasted snow flurries over the weekend and claimed that temperatures would be below zero. Then I realized the news report that flashes intermittently was from months back with a saggy headline about something Obama did (but never actually did).

Lies. The screen was lying to me and to everyone in the baggage claim. And President Mugabe's picture hung right above the LED screen.

Who put this TV up? Who turned it on? And why did they walk away without putting correct information on the screen where thousands of people arrive (many looking for opportunity)? It showcases a high degree of silly execution.

It was on. It had images moving on the screen—and someone got fulfillment out of that. Someone was satisfied with nonsensical info. Someone botched up, but thought they did a good job.

So it begs the question: how easy is it for you to be fulfilled?

  • A job half done?
  • Turning on the switch?
  • The bare minimum?

The screen showed the same information for three months. I kept traveling in and out of the country, and each time I saw the snow forecast in a nation that was in full blown summer. Not to mention the fact that it never snows here!

I've realized this is a ravaging disease in Africa—doing the bare minimum.

But here are some key lessons from this story:

  • If you turn it on, it must be relevant. Wrong information reflects badly on leadership and no one takes it seriously.
  • If you set it up, it must be helpful. Way too many taglines and mission statements on company walls or government buildings say incredible things about what they aim to be. But none of it is helpful, if it's not real.
  • If you buy it, it should be useful. Too many people buy things or accomplish things that are not useful to the bottom line or the team's momentum.
  • If you're going to do something, do it right. Too many companies and people are satisfied with the bare minimum. And when the bare minimum is snow in the tropics, you can see why everyone laughs.
  • If it's mediocre, DO NOT applaud. There's too much of this going on. Someone applauded the tv installer. I've seen people congratulate event holders who started the event 2 hours late. There's nothing to congratulate. We do a disservice to the economy, to our children and to our wildlife when we clap for rubbish. Then our kids will keep believing mis-information, and the circus of negligence and ignorance will never leave town.

Kick out the circus. And aim that your Fulfillment Factor is set to nothing less than Excellent.


(photo via garryknight)