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Everything listed under: customer service

  • Solving Problems

    Customers that buy have 58% more objections than potential customers who don’t. Learn to appreciate objections as they provide opportunities to solve customer problems. It’s all in how you look at it....  Read More

  • The Worst Video Ever

    Not only did they indicate that it's the worst video they'd ever seen, but the Marketing Chief said, "This is the worst day of my life because of this video." I could see the director of the short story clenching his fists and holding back...  Read More

  • Communication Protocol (AKA Keeping Comms High)

    80% of workflow communication does not need an immediate response. If you work in a traditional office setting, think about how many interruptions you have to navigate on a daily basis. And there’s very little triage of the requests. In other words, “Hey you want a coffee?”...  Read More